Nondiscrimination Statement

Optum does not treat members differently because of sex, age, race, color, disability or national origin.

If you think you were treated unfairly because of your sex, age, race, color, disability or national origin, you can send a complaint to the Civil Rights Coordinator.

Mail: Optum Civil Rights Coordinator
11000 Optum Circle
Eden Prairie, MN 55344

Fax: 855-351-5495

Email: Optum_Civil_Rights@Optum.com

You must send the complaint within 60 days of when you found out about it. A decision will be sent to you within 30 days. If you disagree with the decision, you have 15 days to ask us to look at it again.

If you need help with your complaint, please call 877-864-7552, TTY 711, Monday-Friday 9:00ET - 11:30PM ET, Sat- Sun 9:00ET-9:00PM ET and holidays.

You can also file a complaint with the U.S. Dept. of Health and Human Services.

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)

Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. To ask for help, please call 877-864-7552 TTY 711, Monday-Friday 9:00ET - 11:30PM ET, Sat- Sun 9:00ET-9:00PM ET and holidays.

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Please call 877-864-7552.

ATENCIÓN: Si habla español (Spanish), hay servicios de asistencia de idiomas, sin cargo, a su disposición. Llame al 877-864-7552.

請注意：如果您說中文 (Chinese)，我們免費為您提供語言協助服務。請致電：877-864-7552。

XIN LƯU Ý: Nếu quý vị nói tiếng Việt (Vietnamese), quý vị sẽ được cung cấp dịch vụ trợ giúp về ngôn ngữ miễn phí. Vui lòng gọi 877-864-7552.

알림: 한국어(Korean)를 사용하시는 경우 언어 지원 서비스를 무료로 이용하실 수 있습니다. 877-864-7552번으로 전화하십시오.

PAUNAWA: Kung nagsasalita ka ng Tagalog (Tagalog), may makukuha kang mga libreng serbisyo ng tulong sa wika. Mangyaring tumawag sa 877-864-7552.

ВНИМАНИЕ: бесплатные услуги перевода доступны для людей, чей родной язык является русском (Russian). Позвоните по номеру 877-864-7552.

تنبيه: إذا كنت تتحدث العربية ( Arabic (، فإن خدمات المساعدة اللغوية المجانية متاحة لك. الرجاء الأتصال ب 877-864-7552 .

ATANSYON: Si w pale Kreyòl ayisyen (Haitian Creole), ou kapab benefisye sèvis ki gratis pou ede w nan lang pa w. Tanpri rele nan 877-864-7552.

ATTENTION : Si vous parlez français (French), des services d’aide linguistique vous sont proposes gratuitement. Veuillez appeler le 877-864-7552.

UWAGA: Jeżeli mówisz po polsku (Polish), udostępniliśmy darmowe usługi tłumacza. Prosimy zadzwonić pod numer 877-864-7552.

ATENÇÃO: Se você fala português (Portuguese), contate o serviço de assistência de idiomas gratuito. Ligue para 877-864-7552.

ATTENZIONE: in caso la lingua parlata sia l’italiano (Italian), sono disponibili servizi di assistenza linguistica gratuiti. Si prega di chiamare il numero 877-864-7552.

ACHTUNG: Falls Sie Deutsch (German) sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufen Sie 877-864-7552 an.

注意事項：日本語 (Japanese) を話される場合、無料の言語支援サービスをご利用いただけます。877-864-7552 にお電話ください。

است، خدمات امداد زبانی به طور رايگان در اختيار شما می باشد. )israF( توجه: اگر زبان شما فارسی

877-864-7552 تماس بگيريد.

ध्यान दें: यदद आप ह िंदी (Hindi) बोलते है, आपको भाषा सहायता सेबाएं, नन:शुल्क उपलब्ध हैं। कृपया 877-864-7552 पर कॉल करें।

CEEB TOOM: Yog koj hais Lus Hmoob (Hmong), muaj kev pab txhais lus pub dawb rau koj. Thov hu rau 877-864-7552.

ចំណាប់អារម្មណ ៍ៈ បបើសិនអ្នកនិយាយភាសាខ្មមរ(Khmer)បសវាជំនួយភាសាបោយឥតគិតថ្លៃ គឺមានសំរាប់អ្នក។ សូម្ទូរស័ព្ទ បៅបេម 877-864-7552។

PAKDAAR: Nu saritaem ti Ilocano (Ilocano), ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Maidawat nga awagan iti 877-864-7552.

DÍÍ BAA'ÁKONÍNÍZIN: Diné (Navajo) bizaad bee yániłti'go, saad bee áka'anída'awo'ígíí, t'áá jíík'eh, bee ná'ahóót'i'. T'áá shoodí kohjį' 877-864-7552 hodíilnih.

OGOW: Haddii aad ku hadasho Soomaali (Somali), adeegyada taageerada luqadda, oo bilaash ah, ayaad heli kartaa. Fadlan wac 877-864-7552.